RCCSP Announces Training for Call Centers Pros Throughout CALA

Nina Kawalek, President and CEO of the Resource Center for Customer Service Professionals (RCCSP), has just Closeup of happy nearshore call center agent announced the schedule for training throughout the Caribbean and Latin American (CALA) region.  We talk a lot about investing in human capital in the nearshore BPO industry and there is probably nothing more tangible than investing in your own teams through these top-notch programs.

Click here for more information:
Continue reading

Post Script: Senior Execs at ACS Explain E-Services Acquisition and Cross-selling

We continue to get significant interest in our coverage of the ACS acquisition of E-Services, based in Jamaica and St. Lucia. As follow up, I wanted to post a link to the transcript of yesterday’s ACS analyst meeting which included discussion of the E-Services acquisition.

Human capital is seen as an asset in the Caribbean

Human capital is seen as an asset in the Caribbean

Tom  Burlin,  Chief Operating Officer at ACS, explains on the call:  “The acquisition provides us with potential for incremental BPO crossselling opportunities…We believe this acquisition will be a really nice addition to ACS and helps expand our global production model.” For the full transcript click here.

The deal – which was reportedly years in the making – continues to be a promising indication of ACS belief in the human capital potential in the Caribbean region.