Genpact sounds slightly optimistic in its assessment of global outsourcing in this interview posted today in India’s Business Standard.
“Though decision making is not accelerating, our clients are stable now in terms of doing business,” said V N Tyagarajan, COO, Genpact. “We see growth coming from three areas – verticals, horizontals and geographies. We are constantly evaluating these three areas for both organic and inorganic growth.”
Genpact, which is an active player in the nearshore region, is one of several large BPO providers who have said that the worst of the economic pain may have passed. It’s is not surprising therefore that there continues to be interest in diversifying the global footprint of the largest providers – and thus we continue to expect more deals especially in Latin America, either through outright acquisition, or more increasingly a mix of shared services/ captive operations finding some level of operating integration. As for Genpact, about 83 per cent of the company’s revenues come from business process services, while revenues from IT services were about 17 per cent of total revenues for the first quarter of 2009.