Avaya Eyes Major Contact Center Upside across Region

Avaya is bravely pursuing its 21st century vision of the global call center and sees Latin America and the Caribbean playing a major role on the worldwide stage. Avaya boasts strong presence across the region, whith huge market share numbers in  long-time BPO stronghold, Argentina. It will be worth paying particular attention to two key themes outlined in this report:avvvvvvvvvvvvvvvvvvvvvvvvv1

1. The increased reliance on local channel partners to drive business.

2. The realization of the single virtual contact center, which will rely on automatic call distribution sytems (ACD) that will in effect flatten the globally-interlinked network into a single tier architecture with one set of applications.

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: