Posted on 08/12/2009 by caribbeancrmcentral
The North American Shared Services and Outsourcing Summit is coming to Chicago, from Sept. 28-Oct. 1 and I’ll be there blogging live (for our new brand Nearshore Americas) and talking to customers of Nearshore outsourced services. Event organizers have done a great job landing high quality customer speakers – including executives from Wal-Mart, Cigna, Kraft Foods and Hyatt. I will be tuning in specifically to sessions relevant to companies who continue to try to navigate in the outsourcing universe, including:
- Innovative pricing models and contracting
- Building a world class HR shared services function
- Getting your organization ready for BPO
There will also be a session specifically dedicated to emerging outsourcing regions, particularly Latin America.
If you’re going to be in Chicago for the event, let me know – let’s connect: firstname.lastname@example.org
Filed under: Global outsourcing, Nearshore Outsourcing | Tagged: North American SSON Summit | Leave a comment »
Posted on 05/22/2009 by caribbeancrmcentral
Genpact sounds slightly optimistic in its assessment of global outsourcing in this interview posted today in India’s Business Standard.
“Though decision making is not accelerating, our clients are stable now in terms of doing business,” said V N Tyagarajan, COO, Genpact. “We see growth coming from three areas – verticals, horizontals and geographies. We are constantly evaluating these three areas for both organic and inorganic growth.”
Genpact, which is an active player in the nearshore region, is one of several large BPO providers who have said that the worst of the economic pain may have passed. It’s is not surprising therefore that there continues to be interest in diversifying the global footprint of the largest providers – and thus we continue to expect more deals especially in Latin America, either through outright acquisition, or more increasingly a mix of shared services/ captive operations finding some level of operating integration. As for Genpact, about 83 per cent of the company’s revenues come from business process services, while revenues from IT services were about 17 per cent of total revenues for the first quarter of 2009.
Filed under: Global outsourcing | Tagged: Business Standard, Genpact, shared services, V N Tyagarajan | Leave a comment »