RCCSP Announces Training for Call Centers Pros Throughout CALA

Nina Kawalek, President and CEO of the Resource Center for Customer Service Professionals (RCCSP), has just Closeup of happy nearshore call center agent announced the schedule for training throughout the Caribbean and Latin American (CALA) region.  We talk a lot about investing in human capital in the nearshore BPO industry and there is probably nothing more tangible than investing in your own teams through these top-notch programs.


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