About

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CRM Central Editorial Director Kirk Laughlin. Caribbean CRM Central is the ultimate source for insight, news and commentary on the BPO and call center industries of the Nearshore Americas Region.

Award winning business journalist Kirk Laughlin is the founder and editorial director of the site. Kirk got his start in the CRM market as Managing Editor of TeleProfessional Magazine in 1999. He later became Editor-in-Chief of America’s Network Magazine and also Managing Director/VP of Events at Ziff Davis Media/Enterprise. He is also founder and principal at Next Coast Media, based in Connecticut.

Email: kirk@nextcoastmedia.com

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