Canada’s Telus Sees “Mandatory” Need for Spanish: Exclusive Interview

Jeff Puritt, president of Telus International, sees further expansion in Nearshore operations sites in Guatemala, El Salvador and Panama

Jeff Puritt, president of Telus International, sees further expansion in Nearshore operations sites in Guatemala, El Salvador and Panama

Telus is probably the most bullish company I have yet to run into that has established a comprehensive Nearshore presence. As the second largest telecom carrier in Canada, Telus has made global expansion a key priority under the leadership of CEO Darren Entwistle, who has run the company since 2000. That global growth comes partly in the form of responding to the requirements of customers, who increasingly require call center agents to possess Spanish language skills.

Telus, through its partnership with Transactel, runs three outsourced customer delivery sites in Guatemala, El Salvador and Panama, employing a total of 3,400 agents and support personnel. Customers can be other telecom providers, pizza delivery companies, video game operators or just about any business seeking BPO and outsourced call center services.

Jeff Puritt, president of Telus International, told us why Transactel was selected among over 100 Nearshore service providers, the commitment Telus has to corporate responsibility and why increasing geopolitical stability is great news for the entire Nearshore services industry. To read the interview, click Continue reading

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